Despite being able to set classroom maximums, Procare will allow you to schedule as many children in that classroom with no warning that you're above the maximum in real time. For centers that allow their parents to have flexible schedules (drop i...

Myprocare.com regularly has issues with user logins and Hold That Pose errors related to invalid cookies. This is a frequent cause of Support calls and leads to a poor customer experience, especially because the service is primarily used by Parent...

When adding PRA's manually to a student account there is a drop down menu for Rate options to appear. There is also an option to 'Expand Rates' that forces the window to refresh and show all available rates. An enterprise client has requested that...

Issue 29 th /30 th weekend to update to attendance, makes active- bills registration fee- people leaving active, put term date and it wouldn’t bill- lets you put schedule but not bill

Myprocare registrations are stored in 'packages' that can be imported from the Procare client. The relevant packages for an IKN are stored within the databae for that IKN. Currently, once a package is deleted, it is removed from the Procare_IKN da...

Customer reported a need to have more information on an existing Standard Report inside of Desktop. Report: Employee Data > Time Card > Employee Time Card Approval In the right hand side of the report are three columns under a 'Time Card App...

ProCare is not allowing us access to add allergies on the tracking. Its not showing up at all.

We are unable to send bulk text messages at this time after the last update. We are only able to send 10 messages out at a time. This is not an ideal way of sending out bulk texts to parents and staff. Please look into this and get this fixed as w...

Parents need specific info for their FSA, taxes etc. If the center has the desktop, the cloud and the app why can parents not access receipts? It is frustrating to the parent that they can pay on the app, but they cannot download their own informa...