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PINNED Registration - Gender
The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.
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Ideas

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Update decline error message in Online for ACH failures due to not being able to connect to TE

Please update the decline error message in Online for ACH failures that occur when the system is unable to connect to Tuition Express (TE). The current message should be revised to clearly indicate that the failure is due to a connection issue wit...
Brian Bistline 6 months ago in Online Ideas Workspace / OL - Billing & Accounting 1 Needs More Information

Online Quickbooks Integration - ability to map ledgers

Users would like a way to map Quickbooks ledgers to Procare ledgers, so that not all transactions come into the same account in Quickbooks. The integration should have an option to map specific charge/credit descriptions to certain Ledger accounts...
Shannon Nowak 8 months ago in Online Ideas Workspace / OL - Billing & Accounting 1 Needs More Information

Classroom schedule cap based on classroom maximum

Despite being able to set classroom maximums, Procare will allow you to schedule as many children in that classroom with no warning that you're above the maximum in real time. For centers that allow their parents to have flexible schedules (drop i...
Courtney Iversen about 2 years ago in Procare Desktop / External 4 Needs More Information

Failed payment for Procare email to provide steps on how to update payment method

Customer is upset because he has to call into support as the email for his failed monthly Procare payment did not provide the steps for him to update payment method. Add steps for updating the Online payments into the failed payment email sent to ...
Kelsey Boyd 3 months ago in Online Ideas Workspace / OL - Billing & Accounting 1 Needs More Information

Import Procare Invoice Numbers Into Quickbooks

When an invoice is imported into QuickBooks there is no Procare Invoice Number. It would be nice to be able to view the Procare invoice number within QuickBooks
Sarah Rogers 6 months ago in Online Ideas Workspace / OL - Billing & Accounting / Other 1 Needs More Information

Myprocare Cache Busting - Force cookie refresh for all devices in regular periods

Myprocare.com regularly has issues with user logins and Hold That Pose errors related to invalid cookies. This is a frequent cause of Support calls and leads to a poor customer experience, especially because the service is primarily used by Parent...
Preston Holden 9 months ago in Procare Desktop / Internal Facing 3 Needs More Information

Schedule-Based Billing

Add Schedule-based billing options to Online. Similar to Desktops Billing Formula functionality.
Zachary Keith over 1 year ago in Online Ideas Workspace / OL - Billing & Accounting / OL - Programs 5 Needs More Information

Have PRA rates show all at once without needing the 'Expand Rates' option.

When adding PRA's manually to a student account there is a drop down menu for Rate options to appear. There is also an option to 'Expand Rates' that forces the window to refresh and show all available rates. An enterprise client has requested that...
Guest 7 months ago in SCW 0 Needs More Information

Center needs to be able to allow families to pay on seperate invoices, rather than the total due. If they add a "credit" then that will deduct from their bill. They do not want this to occur. They need families to be able to have an "activity fund" they they can deduct from each month as the activities occur Yes, families can edit how much they are paying when it comes time to pay a tuition invoice, but it will be confusing for families bc it will appear that they owe less with the "activity fund" credit money they have.

BAM 55316822 - Center needs to be able to allow families to pay on seperate invoices, rather than the total due. If they add a "credit" then that will deduct from their bill. They do not want this to occur. They need families to be able to have an...
Pam Littleton 4 months ago in Online Ideas Workspace / OL - Billing & Accounting 1 Needs More Information

ability to take POS outside of family ledgers for donations

BAM 81507696 - ability to take POS outside of family ledgers for donations
Pam Littleton 4 months ago in Online Ideas Workspace / OL - Billing & Accounting 1 Needs More Information