During a DC03 the unassigned people are not removed. So when a customer goes to add in families there is a huge list of accounts that are saved under unsigned. This causes a lot of confusion since they are doing a DC03 to start with a clean databa...

Currently, each account needs to be set up under a unique email. We sometimes have large accounts come through, and not only is this setup a lengthy manual process, but some customers do not have a unique email for us to use for each account.

DT centers are only able to sync profile photos the first time a staff/student/pickup person is added to Procare. Center is not able to make changes or update them over time and would like to either have updated photos in desktop change Family Eng...

With the turn around at centers these days the Procare Users section can get very crowded and there is no current way to reorganize users or hide users that are no longer working for the center. Customers have suggested that it would be helpful if...

I was guessing my username and password for a test account and I was able to get into another company's test account. Our general password is too common and we'd like to make sure that everyone changes their password as soon as we reset it.

We have programs set up that require parents to select different numbers of days based on the room/rate. Example - 2 days full time, 3 days full time, 5 days full time. Each one has a different minimum/maximum day selection set, which works fine w...

The customer utilizes the Ledger Lock function.They have found that if the Ledger Lock is enabled, they are unable to view the void reason for voided transactions.

Procare DT - Extra - Payroll Direct Deposit:Direct deposit is configured to create an Offset Account – a Balanced Account. Direct deposit Extra is configured with center bank account check marked "Include As Offset Account". The Issue:The direct d...

As of January 1, 2024, Minnesota has implemented the Earned Sick and Safe Time Law - which requires sick time used and sick time available to be on employee's pay stubs. It simply has to be present, meaning the schools can handwrite this info onto...

CDS has indicated that they would be unable to use the payment reconciliation tool as-is because they have concerns about misuse. They would like permissions associated with the tool in User Groups and Limits so that they can restrict access to it.