Fillable pdf forms, where you can click into a box and just start typing, are not compatible with our E-docs system. Clients who upload these fillable forms report that their applicants have to now click "annotate" and "T" for text select the box,...

Client was very disappointed with the documents feature. Feels it is too complicated for the parents, needs to be very easy and clear on how to sign, add info. (I did show her the Help Center articles which help, but she thought those too were too...

Customer wants to be able to make this field required and currently cannot do that.

During a DC03 the unassigned people are not removed. So when a customer goes to add in families there is a huge list of accounts that are saved under unsigned. This causes a lot of confusion since they are doing a DC03 to start with a clean databa...

Currently, each account needs to be set up under a unique email. We sometimes have large accounts come through, and not only is this setup a lengthy manual process, but some customers do not have a unique email for us to use for each account.

DT centers are only able to sync profile photos the first time a staff/student/pickup person is added to Procare. Center is not able to make changes or update them over time and would like to either have updated photos in desktop change Family Eng...

With the turn around at centers these days the Procare Users section can get very crowded and there is no current way to reorganize users or hide users that are no longer working for the center. Customers have suggested that it would be helpful if...

I was guessing my username and password for a test account and I was able to get into another company's test account. Our general password is too common and we'd like to make sure that everyone changes their password as soon as we reset it.

We have programs set up that require parents to select different numbers of days based on the room/rate. Example - 2 days full time, 3 days full time, 5 days full time. Each one has a different minimum/maximum day selection set, which works fine w...

The customer utilizes the Ledger Lock function.They have found that if the Ledger Lock is enabled, they are unable to view the void reason for voided transactions.