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Update Password Reset Email Wording

The password reset email currently instructs users to "reach out to the team" if they did not initiate the reset request. However, there is no meaningful action customer-facing teams can take in these cases beyond informing the client that anyone ...
Tessa Robinson 2 months ago in Online Ideas Workspace / OL - Notifications / Other 0 Future consideration

Online KinderSystems Integration Error Surfacing in the UI

In Support, we have received over 150 calls since 2024 regarding KinderSystems sync errors, where the customer cannot tell what is causing the transmission or matching error. They are presented with a generic "Error" with no way to validate what t...
Shannon Nowak 3 months ago in Online Ideas Workspace / Other 0 Future consideration

Request Test Students Better Represent Diverse Population We Serve

I would love to see the Test Students we have in the Online program (Julia, Mark & Sarah Test) better represent the diverse population we serve.
Debbie Scarlett Foster about 1 year ago in Online Ideas Workspace / Other 0 Future consideration

Ability to have Volunteers or Visitors Sign in and Out

There have been many scenarios over time where a center needs to have someone enter their facility and track the sign in and out. The current workarounds we provide is creating a child called volunteer and have the people listed as parents, or cre...
Sirah Brautigam 9 months ago in Online Ideas Workspace / OL - Staff Check In & Timecard / Other 1 Future consideration

Increased Password Security

Procare Online could benefit from having greater security during onboarding. Currently, when implementations creates accounts, we need to set customers up with a password and there is no requirement for customers to change it. It would be ideal of...
Kelly Kohlhagen 11 months ago in Online Ideas Workspace / Other 0 Future consideration

Customizable Invite

We need to make the parent invite email customizable. We have several centers that do not work with children and when they are inviting people to use the software it looks poorly on them as the email caters to children and not adults.
Courtney Masters almost 4 years ago in Online Ideas Workspace / OL - My School / Other 4 Future consideration

Procare Online: Add Password lockout logic

Procare Online does not currently have lockout logic when a customer repeatedly enters the incorrect password. It would be beneficial if it at least matched the lockout logic of Desktop.
Beth Carlin 3 months ago in Online Ideas Workspace / Other 0 Future consideration

Online/Engage: Additional Control over password requirements

Creme de la Creme / KinderCare has specific password requirements.They would like Procare to either match these requirements or allow their System Supervisors to enact the additional password requirements. Minimum - 14Complexity - 3 of 4 types (Up...
Beth Carlin 3 months ago in Online Ideas Workspace / OL (PE) - Procare Desktop Connection / OL - School Settings / Other 0 Future consideration

Customize Parent Invite Email

Wants to be able to alter the invite email. They are a camp so many things that Procare can do, will not apply to them. BAM 10953411 requested this.
Kelly Kohlhagen 6 months ago in Online Ideas Workspace / Other 1 Future consideration

Parents to select their own schedule

Center wants parents to be able to sign up for scheduling weekly - as it changes weekly - center is canceling due to the lack of this functionality BAM 65130013 requested this.
Kelly Kohlhagen 6 months ago in Online Ideas Workspace / OL - Student Data / Other 1 Future consideration