Currently there is no way to unsplit a split family.

The current process for customers expecting a high volume of registrations involves notifying their Account Manager, who in turn informs Development that additional server capacity will be needed. Customers typically know to request this either be...

The non-admin staff are able to delete the messages that they have sent to parents. I can foresee this being a concern for Admins that they could send parents a message and then delete it. Please offer some option for permissions on deleting the m...

Right now, when you go to the Approvals > Waitlist screen, the screen shows you pending registrations but not in chronological order, so it is hard to easily visually see the order in which you should be approving children from the waitlist. Th...

For some reason, sponsor #2 can see the subsidy ledger amount on the parent app when trying to pay. Sponsor #2 needs to be able to pay so should not have his own ledger.

Several clients in Implementation and/or support need assist with role setup. When copying roles to another Role name the system does not display the activity ids and permissions associated - they remain yellow as the copied role is hard coded. Pl...

Customer has been editing pre-discount field when batch posting tuition and expecting it to alter the amount owed for that cycle. It was determined that the field was just intended to show any pending discounts, and was not meant to add or alter a...

Client was asking about the messaging and was hoping that parents could communicate with each other?

Family financial ledgers only update ACH payments within a 10 day window. If a user disputes a payment with their bank after that 10 day window, no reconciliation is done with SCW and displayed on the financial statement

Customer would like to see a way for staff to signal to parents that they are in need of, or running short on particular items such as diapers, formula, etc.