Procare Solutions Internal Ideas Portal
Desktop does not have a way to reconcile payments issues after the fact. Recent outages have identified the need for Desktop to be able to compare current ledgers against BAM to confirm and update the current status of payments and identify failed or duplicated postings.
| Product Area | Payments |
| Are customers at risk of leaving Procare without this item? | Yes |
| Are customers going to competitors for this item? | Yes - Other |
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How does this impact the customer's business?
Lost faith in integrity of payments data. Potentially lost or duplicated revenue. Frustrated parents. |
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| Requesting Customer | All |
This has been implemented