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Be able to keep reports in DT open while performing other actions

Customer provided feedback that with the migration of TE reports into Desktop, they can no longer have TE reports open in one screen while reviewing accounts in DT with another. Customer would like to be able to open the report or reports they nee...
Jesse Hartman 15 days ago in Procare Desktop / Enterprise Support 0

GL & Ledger Lock on Previous Periods

Hello, As I am on the accounting side of things, once I have my books closed for the month and the board has approved them, I close our accounting period and no more items should be posted backwards. This is always important, but super important a...
Guest 15 days ago in Desktop User Suggestions 0

Increase Font Size on Desktop

PLEASE find a way to allow increasing the font size on the desktop version for easier viewing. Many of our staff utilize laptops and it is very difficult to read desktop's very small print.
Guest 19 days ago in Desktop User Suggestions 0

Failed Ledger Payments

TuiitionExpress/MPC used to alert us to failed payments that cleared a parents' account but did not post to the ledger. Either through the portal online, or via email, or even through TE reporting (where you could see a BOLDED item). Please bring ...
Guest about 1 month ago in Desktop User Suggestions 0

In agency payment processing let us sort by child last name.

Payment amount come from the state for the entire month on one form that is alphabetical by child's last name. Agency payment posting only allows us to sort by child first name (comment) or account key. I will save a significant amount of time if ...
Guest 20 days ago in Desktop User Suggestions 0

Emergency Contact Report

It would be amazingly helpful if there was a report that could be pulled containing all of each child's emergency contacts- not just the parents.
Guest 20 days ago in Desktop User Suggestions 0

Use Acct Key on POS statements

Searching for parent and grandparents that have different last names than the account is under is very time consuming and changing it without notice or a way to change the report is really frustrating. You have made and already long process even m...
Guest 21 days ago in Desktop User Suggestions 0

Fix Credit Card

Please fix the credit card update. It is very time consuming to have to type in Credit Cards by hand. We are typing them in but if this is not fixed I will be forced to find a credit card friendly way of taking payments.
Guest 21 days ago in Desktop User Suggestions 0

Remove the "Add Verification Method" Pop-Up Window

When we add a new user to Procare and they decline the 2 step verification, they are still continuously hounded to setup 2 step. And since Procare continuously logs out every 15 min, they have to click the "Remind Me Later" button 20+ times a day....
Guest 22 days ago in Desktop User Suggestions 0

Negative POS payments

Is there a way to block or limit the ability for negative amounts to be entered into the payment amount box when parents (or staff) are preparing (via ledger or check-in) to pay on their account? Often it appears that balances come over pre-filled...
Guest 24 days ago in Desktop User Suggestions 0