Currently, each account needs to be set up under a unique email. We sometimes have large accounts come through, and not only is this setup a lengthy manual process, but some customers do not have a unique email for us to use for each account.
If we set the Messages to require approval the only option then is to approve or delete. Client would like to edit messages before they go out. I suggested that she delete the message and then re-write to her satisfaction but then the message woul...
Customer Vine Street Child Care reports that guardians of Graduate students are still receiving email from Procare. All statuses but "Active" should suppress email communication, as the family is no longer with the center and the student will not ...
Customer would like ability to have families be able to "react" to messages and photos
Procare has been great and easy to use thus far. One noticeable feature gap is the absence of the ability to react to a message/picture. It was nice in Kinderpass to be able to give a thumbs up or heart emoji to quickly let the teacher know we saw...
The non-admin staff are able to delete the messages that they have sent to parents. I can foresee this being a concern for Admins that they could send parents a message and then delete it. Please offer some option for permissions on deleting the m...
Customer would like to see a way for staff to signal to parents that they are in need of, or running short on particular items such as diapers, formula, etc.
AI-Assisted Message Proofing for Parent Communications
I recently heard an experience from a woman whose child attends a daycare center that uses our platform. She, along with all other parents, received a troubling message via the app from a center administrator addressing incidents of inappropriate ...