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OL - Parent Messaging

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Remove the words emergency and alerts from text messaging box

Remove the words "emergency" and "alert" from the text messaging box that allows you to send SMS messages. This concerns centers and this center, in particular, never used this functionality bc they were concerned that they would worry parents - B...
Pam Littleton about 3 hours ago in Online Ideas Workspace / OL - Parent Messaging 0

Allowing international emails

Customer BAM 69358262 emailed in regarding several of her families having international emails (customer included 240366442@qq.com as an example). I confirmed with a supervisor that this isn't going to be allowed in OL as it currently doesn't reco...
Red Lake 7 months ago in Online Ideas Workspace / OL - Parent Messaging 0

Message Reactions

Allow the ability for parents and staff to react to messages in the app
Colin Von Seggern 6 months ago in Online Ideas Workspace / OL - Parent Messaging 0

Collapse messages

Center would like the ability to collapse messages so they do not have to go through 5 or 6 pages of messages when they send out a message. They stated they miss messages at times because the parent does not show up at the top of the list.
Ali Knapp 3 months ago in Online Ideas Workspace / OL - Parent Messaging 0

Sending voice messages to families

Customer, Jamie Chiero is looking for a way to send voice messages to families through Procare Online/Engage. This could be beneficial for families who are not able to read messages throughout the day, but could open a voice message instead.
Kelsey Boyd 4 months ago in Online Ideas Workspace / OL - Parent Messaging 0

Easy way to print parent/staff messages

Londa Quittem from New Horizon is looking for an easy way to print parent messages. Currently, The best way to print off messages for a student is to go to the message thread on the website, load all the messages needed, select them by clicking an...
Kelsey Boyd 6 months ago in Online Ideas Workspace / OL - Parent Messaging 0

Sending SMS via Procare Online

Currently, the only way to send a text message through Procare Online is to check a box to "Send as Emergency SMS" while in the message composition window, and the opportunity to check the box can be missed. A user I spoke with suggests it would b...
Shannon Nowak 6 months ago in Online Ideas Workspace / OL - Parent Messaging 0