Angela Kligora recently took on the Enterprise AM role for SCW. Tammie wants her to review her top processors frequently. In Salesforce, we have TE utilization, but that is on a per-center basis and she needs to see it at the root level.
I went to the Top Processor report, but she'd have to search by individual customer or scroll through the list to see hers.
Department of Request | Account Management |
Priority of Request | 2 - Lower Priority |