SCW customers continue to have issues reconciling and accurately seeing where payments were allocated to when running Settlement/Allocation reports or any other Allocation reports. The issue happens when a payment is made on a fee, but then either a credit or a refund is given (which pretty much all customers give). And then allocations are always messed up moving forward because either the old payments start being allocated to new fees (wholly or partially) or new payments start getting allocated to old fees (wholly or partially) which causes a lot of issues and headaches for customers.
Product Area | Payments |
Are customers at risk of leaving Procare without this item? | Yes |
Are customers going to competitors for this item? | No |
How does this impact the customer's business?
They do not have accurate reporting showing where payments are actually being allocated to. |
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Requesting Customer | All SCW Customers |