Users can feel misled when looking at the Communication tab in the family portal as is. Naturally, they would expect to see historical emails stored on that tab or announcements since it is labeled as Communication.
Right now that tab is meant for clients to make generic documents available to users such as parent handbooks etc. And it is also used to view staff profile. The feature request would be to have the tab renamed to something more accurate or user friendly like Documents or Staff Profile instead of Communication.
Product Area | Parent Engagement |
Are customers at risk of leaving Procare without this item? | No |
Are customers going to competitors for this item? | No |
Requesting Customer | EDCOE |