The current process for customers expecting a high volume of registrations involves notifying their Account Manager, who in turn informs Development that additional server capacity will be needed. Customers typically know to request this either because their Account Manager warned them or due to encountering errors during a previous registration period, which required increased server capacity.
I believe it's reasonable to maintain logs of server capacity requests each quarter and track dates when errors occurred, indicating a need for increased server capacity. By analyzing these numbers, Engineering can proactively increase server capacity during peak registration periods.
Center Name | Support |