Intellikids mentioned that they have had a few customers reach out with the following issue. Children's Lighthouse and Creative World have both indicated that this affects them negatively.
The Intellikids extra is for admins to configure which sites has access, but individual schools/locations have been known to download the extra and click around the settings when they shouldn't be.
Blocking permissions for extras prevents users from using things like KES and other extras that they may be required to run.
The business need is for a way to prevent individual locations from downloading/using the extra, or to lock the configuration settings to prevent tampering after setup has been completed.
Product Area | Center Management |
Are customers at risk of leaving Procare without this item? | No |
Are customers going to competitors for this item? | No |
How does this impact the customer's business?
Administrators are having their operations disrupted when IKS extra configuration gets changed by mistake by an errant school, and they have to make manual corrections whenever this occurs. |
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Requesting Customer | Creative World - 80490671, Children's Lighthouse - 44507000 |