Procare Solutions Internal Ideas Portal
When there is a brief connection issue in Desktop while processing Tuition Express, the program throws the 4000 error message and directs the user to contact support. However, this error is always a brief connection drop and is resolved by either restarting Procare or the entire computer. The error message should tell the user to reboot their PC, and if the problem persists to then call support.
| Product Area | Payments |
| Are customers at risk of leaving Procare without this item? | No |
| Are customers going to competitors for this item? | No |
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How does this impact the customer's business?
This is an error they can fix themselves immediately and resume processing. However, we're telling them to call into Support and wait to talk to someone. So their processing is delayed and they are usually frustrated to find out its something they could have done themselves. |
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| Requesting Customer | Many calls |
