Procare Solutions Internal Ideas Portal
When a parent is setup for MyProcare logins at multiple schools, an issue at one school prevents logins to all other schools. Often this could be at a school the parent no longer has involvement with and we need to reach out to a school that has no interest in fixing the issue.
The single sign-on flow is what causes this issue, but a better process should be to display an issue with that school but allow the parent to login to the other schools that do work correctly.
| Product Area | Center Management |
| Are customers at risk of leaving Procare without this item? | No |
| Are customers going to competitors for this item? | No |
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How does this impact the customer's business?
Frequent support calls because a school the parent no longer attends is preventing them from logging into a current school. Unnecessary hoops to jump through, too many support calls, and frustrations from the centers. |
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| Requesting Customer | Many support calls |
There is a level of risk involved, if an email has been duplicated or added incorrectly then its possible that the email is not correct for the user and the wrong person is accessing the system. Some form of verification or validation should be followed if there's any question of identity.