It is difficult for center owners, directors, and teachers to find engagement help articles because most are held under the Procare Online section of the support site. A quick link to help them find the needed resources (parent-facing content, training webinars, etc.) would minimize re-training requests for engagement and empower centers to self-serve. Providing these resources could also lead to more centers using the engagement app and enabling mobile payments.
Product Area | Parent Engagement |
Are customers at risk of leaving Procare without this item? | No |
Are customers going to competitors for this item? | No |
How does this impact the customer's business?
Would aid in new director/employee training (decreasing labor costs) and assists in rollout of engagement feature to parents. |