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V2 KES, very large centers are hitting a wall, their current family/employee count exceeds the capacity of codes the V2 KES can handle. From two unrelated center calls it seems to max out at about 512 codes. The last company I worked with has 350 active families and 50 active employees, trying to edit each family to have only one KES code to share per family. But this company, their next 2 centers they bought KES for, but not installed yet, have 500 families each and close to 100 employees each.
For reference the older replaced v1 KES, I believe has a max storage of 1,999 working codes.
The V2 KES needed to get to market. Now that the v2 KES is out, can we have design work done to bump up how many codes can be stored.
So far effecting few centers I am aware of, 4 altogether, but big deal to centers it affects.
Will effect any future, very large capacity center that wants to use the KES.
Product Area | Hardware |
Are customers at risk of leaving Procare without this item? | Yes |
Are customers going to competitors for this item? | No |
How does this impact the customer's business?
If the center does not have a working KES, (Keyless Entry System), the families percieve that their kids are not secure at the center location. |
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Requesting Customer | Pineapple Cove Academy BAM 63059633 |
@Guest Is this a hardware or software limitation?