The customer utilizes the Ledger Lock function.
They have found that if the Ledger Lock is enabled, they are unable to view the void reason for voided transactions.
Product Area | Center Management |
Are customers at risk of leaving Procare without this item? | No |
Are customers going to competitors for this item? | No |
Requesting Customer | Kama'aina - 10859000 |
Users can find the void information in the void report

Going to confirm with the team and then evaluate the lift here. It almost sounds like a bug.