The current royalty report for KRK calculates royalties off of Payments subtracted by Credits and other charges. Customer only wants the royalties to be calculated off of payments made. See attachment for the current report they run.
Product Area | Center Management |
Are customers at risk of leaving Procare without this item? | Yes |
Are customers going to competitors for this item? | Yes - Other |
How does this impact the customer's business?
Customer wants to collect royalties off of payments only instead of payments minus credit and discounts. Customer feels that they have been losing revenue based on the report not calculating correctly. Adjusting the report will ensure the customer is collecting Royalties how they need to. |
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Requesting Customer | Kids R Kids - BAM :13554000 |