-Customer Funded Queue-
Customer is requesting a report be built with:
The report would ideally reference an enhancement that is documented in a separate Aha - DESK-I-270.
Report parameters would be a typical filter, but no date range picker
The report needs to pull all accounts where the balance within the Account Deposit Balances screen ('Deposits' button within the ledger) does not equal zero.
The report filter would also need look for all accounts and children regardless of enrollment status by default.
The report would be grouped by account, and then by child within the account according to the dropdown selected on the ledger per DESK-I-270
If no child is selected on the dropdown for a particular charge or credit, it would appear in an 'Unknown' section (see mockup)
The report would need to display transactions in a format similar to how the Charge Credit Summary - Specific Summary displays transactions (but not broken down by category, grouped instead by child as selected on the ledger:
Ledger (read as Primary Payer name, First, Last)
Post Date
Child Name (First, Last)
Amount
The only transactions that should be on the report are Special Charges and Special Credits. They want all of the security deposit debits are credits represented here
They do NOT want Balance Forward on this report. That is the only Special Charge that should not be included.
It would provide a total for all of the transactions listed by child, and also by the whole account
The 'Child' column would reference the ledger modification (DESK-I-270). If no child is selected, it would remain blank on the report, and listed under the 'Unknown' section.
Child name would be listed as First, Last
Credit amounts would show within parenthesis
No page break after each Account Key group, just a continuous list of accounts as shown in the mockup.
Product Area | Center Management |
Are customers at risk of leaving Procare without this item? | No |
Are customers going to competitors for this item? | No |
How does this impact the customer's business?
Customer uses a variety of custom descriptions to manage security deposits in addition to the security deposit credit and debit descriptions that are already built into Desktop. They struggle to get an accurate accounting of their deposit totals in part because deposits are per account rather than per child. Using this report they could choose all of the relevant descriptions they utilize for deposits and understand what child they are associated with in order to manage their deposits effectively. |
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Requesting Customer | Foray Group - 20621306 |