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Workspace Procare Desktop
Categories External
Created by Shannon Nowak
Created on Aug 12, 2025

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Linked Refunds - Allowing CC and ACH Refunds through the Deposit Report

Childcare centers often need to process parent refunds as part of their routine accounting tasks. Currently, in Procare Desktop, navigating to Deposit Reports > Modify Batch presents a message (see attached screenshot) that may give users the impression that refunds can be completed directly from this screen. However, the actual process to refund payments is more cumbersome and inconsistent across payment types.

Currently:
ACH Refunds must be issued in cash or check format.
Credit Card Refunds must be issued to the card that completed the transaction as a negative TE POS transaction.

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Product Area Payments
Are customers at risk of leaving Procare without this item? No
Are customers going to competitors for this item? No
How does this impact the customer's business?

Users require a straightforward and consistent method to process refunds for all payment types—credit card, ACH, check, and cash—within Procare Desktop. The solution should allow for seamless refund initiation and management in a central, convenient location, eliminating unnecessary navigation or confusion.
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