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Status Future consideration
Workspace Procare Desktop
Categories Internal Facing
Created by Beth Carlin
Created on Mar 3, 2023

RELATED IDEAS

All payment declines should show on the Ledger - Desktop


Currently, not all payments show in Desktop.
This can be due to a POS Transaction being run and being automatically declined, a parent payment being declined due to insufficient funds, etc.

This leads to confusion between parents and staff and also leads to the assumption that the parent did not attempt a payment.

Adding all declines to the ledger would increase ease of use and understanding of Payment Processing/Tuition Express.

Product Area Payments
Are customers at risk of leaving Procare without this item? No
Are customers going to competitors for this item? No
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  • Admin
    Justin Cook
    Reply
    |     Jun 19, 2023

    There aren't any Desktop customers asking for this feature currently (it originated from Online) and there is no added value apparent currently. However, if this does get implemented in Online then we can review again for a consistent customer experience.