Procare DT - Extra - Payroll Direct Deposit:Direct deposit is configured to create an Offset Account – a Balanced Account.
Direct deposit Extra is configured with center bank account check marked "Include As Offset Account".
The Issue:
The direct deposit file that is created when the Direct Deposit extra is configured - "Include Offset Account", is created with the centers "Bank Account Number" partially masked with three "***" asterisk characters and the file is rejected by the bank.
Bankers have told me the owners bank account number has to be full account number, not partially masked, with "***" blocking part of the account number.
Example line from direct deposit file with "***" in the centers bank account #:
"627123006800***5634 0000063092 CENTER OWNER SMITH 0123006800000001
This is not an issue with direct deposit files created with no check mark on "Include As Offset Account", no account numbers are masked by "***" in the file created.
The example I created is using our sample database and I had to use a real routing # so , the center and the employees all have same routing number.
Procare DB Version: 10.3.23048.2
Direct Deposit Version: 1.0.0.15
See two attached files - screen shots and one attached file direct deposit file – offset type.
Product Area | Partnerships |
Are customers at risk of leaving Procare without this item? | No |
Are customers going to competitors for this item? | No |
How does this impact the customer's business?
Some banks do not accept the NACHA files generated by Procare |
Resolved as a Bug PCS-3877.