Procare Solutions Internal Ideas Portal
The 4006 error message as presented on MyProcare.com is a very confusing error message as it advises to call into Tuition Express support but this is a step that actually must be completed by the center, not the parents who see the error message leading to a number of calls that we are unable to assist with.
| Product Area | Payments |
| Are customers at risk of leaving Procare without this item? | No |
| Are customers going to competitors for this item? | No |
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How does this impact the customer's business?
Leads to delays in our customers getting paid by their families when they get the error message as the families think it is something they need to do when it is actually something for the center to address and often takes near a week to untangle |
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Hey Nick - is it possible to provide a screenshot of the current error message? And can you also provide the updated text that you would like us to replace the current error message with? Thanks so much