Procare Solutions Internal Ideas Portal
Center is trying to use Direct Deposit extra add on for Procare DT. The NACHA from Chase Bank needs to be 20 numbers, but Procare DT only allows 17 numbers. Director reached out to Chase bank for accommodations but they told her it has to be 20 numbers and to call us back.
| Product Area | Payments |
| Are customers at risk of leaving Procare without this item? | Yes |
| Are customers going to competitors for this item? | No |
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How does this impact the customer's business?
It impacts the payroll for employees at the customer's business. She has to compile all of her information and submit it to Chase Bank, which in turn leaves room for error during the process of the situation. |
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| Requesting Customer | Amy Maxwell 92202239 |
