Adding refund option to drop down list to correct YTD totals so families tax receipts are correct!

Your system only allows full refunds of ACH transfers. We only accept cash or check payments as we had problems with Tuition Express adjusting payments due to NSF and our account records. So we had to cancel that feature! Often there are individual charges to a ledger screen that are less than the full payment amount remitted. Refunds must reduce the YTD totals so that families child care tax receipts are accurate. Your program makes the assumption that the entire amount is eligible for refund for ACH transfers only but that is not always the case. There is also a great need for refunds not just through Tuition Express but for cash and check payments that are deposited with our financial institution which is what we need! The only recommendation Customer Service could suggest was lowering a previously posted payment amount reducing it by the amount you want to refund the family. In our case a 1/2 month deposit refund. Once payments are posted to any ledger they should never be adjusted to do a refund. This would cause a lack of trust in our families enrolled as they already received a receipt in the original amount. Please set up a refund category so clients can select refund amounts for each family through various methods of payment.