When I cancel a credit card batch through Tuition Express why aren't the fees returned? In any other business this would be considered stealing.

When I cancel a credit card batch through Tuition Express, the fees from that original batch are still charged to my parents. After speaking with support it appears that I have to manually void the fees associated with my already canceled credit card batch. CUrrently, I have parents who have been charged multiple fees for these batches.

Where on this support page (as provided by your company) does it state that you must go in and manually void out the fee (as a separate line item) when cancelling a credit card batch?

https://www.procaresupport.com/procare-desktop/docs/change-or-cancel-a-batch-of-payments-1

That information is not provided in your instructions!

It seems to be there is an issue with your code if your system that can automatically add the fee when making a batch but doesn't take out that associated fee when a batch is cancelled before it is run. How are you running the credit card fees and not actually taking a payment.

If I void the fee, that creates a credit on their account that is charged to me. I've already paid you the fee for that charge out of my tuition express charges - so how do you intend to reimburse for giving them a refund for your mistake.

It appears to me that you are keeping fees (i.e. stealing the fees) for services that you have not provided.

PLEASE HAVE SOMEONE CALL ME ABOUT THIS ISSUE ASAP 770-396-2973