Decrease wait times for telephone support calls

I just spent one hour and 44 minutes to get the following solution: "wait until tomorrow and then the problem will be fixed." I waited 70 minutes in your queue and then another 34 for Ulugbek Samadov to supply the above.

I called because parents at our Center are not able to switch from using a cc to an ach drawing. See the attached screen shot.

Apparently this problem has been known since the beginning of September according to Ulugbek Samadov.

I find all of this to be unacceptable. I don't have 1.75 hours to spend waiting for a solution to this problem, let alone this type of response.

For the cost we pay for Procare I expect to have wait times of less than 10 minutes to speak to someone and for solutions to be immediately available.

This needs to be addressed - Procare is not putting enough resources into telephone support and if the telephone support calls are this abundant then you need to put more into your software instead of constantly expanding what Procare offers. I need it to process tuition with any problems. This is our chief demand. If it can't do that then we will need to reassess if this is a service worth keeping.