Customers who use SCW for onboarding often require robust enrollment and registration features. Due to the diverse markets, demographics, and geographical areas in which we operate, the ability to incorporate custom questions, which may be specific to a particular county or organization, is essential. Currently, our system restricts the placement of custom questions on the registration page, allowing them only at the top of the form. This limitation results in significant confusion for families as they navigate the registration process, disrupting the natural sequencing and logical progression of questions. This issue becomes particularly challenging when working with organizations supporting programs for families whose primary language is not English.
The responses to the questions above need to be reportable and/or exportable for licensing purposes.
In essence, this limitation has a substantial negative impact on our sales, leading to missed opportunities.
Product Area | Center Management |
Are customers at risk of leaving Procare without this item? | Yes |
Are customers going to competitors for this item? | Yes - Other |
Requesting Customer | Dramatic Education, York Professional Care, Charleston County School District, Hamblen County ESP, Rising Oaks, Discover Afterschool, Kidsborough, etc. |