Procare Solutions Internal Ideas Portal
In Support, we have received over 150 calls since 2024 regarding KinderSystems sync errors, where the customer cannot tell what is causing the transmission or matching error. They are presented with a generic "Error" with no way to validate what the issue is. A screenshot of what the KinderSystems <> Procare customer sees currently when there are errors is attached.
This information is available in QueenBee, in the KinderSystems sync logs, but not surfaced in the UI at this time. The 'ask' is to show the error details in the user interface, thus reducing or eliminating the need to reach out to Support to troubleshoot these types of sync errors.
