Retaking Trainings

"When a staff member fails a quiz, they are locked out from attempting it again until be contact Procare support. When using the chat or call feature, you can sometimes be on hold for upwards of 20 minutes or not get a response at all. Is there a better way this can be addressed? The questions that staff members are answering incorrectly are questions that have multiple responses - and if you don't select the exact answers or number of them, you fail. We've found that our newer and less experienced staff seem to have a hard time passing the exams."