Every month Support handles hundreds of calls from TE customers asking how they can access their monthly merchant statements and need instructions for registering for TuitionExpress.com. We can mitigate this substantial volume by including language such as, “For instructions to register at TuitionExpress.com click the following link: Register at tuitionexpress.com.” To register they will need to input their TE ID, so we would need to populate the TE ID in the email in order to make this mitigation effort most effective. Or at least give them some indication as to where to find the TE ID they received during the implementation process. The TE ID would also be valuable information to have in Salesforce as well.
Product Area | Payments |
Are customers at risk of leaving Procare without this item? | No |
Are customers going to competitors for this item? | No |
How does this impact the customer's business?
TuitionExpress.com is an undervalued asset for our customers. Anything centered around easing the registration process and educating customer on the resources available to them as a merchant would directly impact the profitability of their business. |
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Requesting Customer | N/A |
Long term plan is to sunset TE.com in 2024 so we are not exploring adding this at this time