Procare Solutions Internal Ideas Portal
Endeavor Schools 95003907
When payments fail to post to the ledger, customers are not currently alerted with a notification. Running reports in tuitionexpress.com after the fact can help identify when payments fail to post, but this becomes a challenge for customers in identifying failed postings quickly, and often results in the customer reaching out for assistance.
Creating a notification for payments failing to post will provide customers visibility on these events as they happen, preventing them from having to search through reports after the fact.
| Product Area | Payments |
| Are customers at risk of leaving Procare without this item? | No |
| Are customers going to competitors for this item? | No |
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How does this impact the customer's business?
Customer has stated that without notifications, it is a challenge for them to quickly locate and identify failed payments when reconciling their bank account at the end of the month. |
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| Requesting Customer | Endeavor Schools 95003907 |
Reassigned to Procare Desktop team for review