Skip to Main Content
Procare Solutions Internal Ideas Portal
Status Planned
Workspace Procare Desktop
Created by Jesse Hartman
Created on May 17, 2023

Notification for when payments fail to post

Endeavor Schools 95003907

When payments fail to post to the ledger, customers are not currently alerted with a notification. Running reports in tuitionexpress.com after the fact can help identify when payments fail to post, but this becomes a challenge for customers in identifying failed postings quickly, and often results in the customer reaching out for assistance.


Creating a notification for payments failing to post will provide customers visibility on these events as they happen, preventing them from having to search through reports after the fact.

Product Area Payments
Are customers at risk of leaving Procare without this item? No
Are customers going to competitors for this item? No
How does this impact the customer's business?

Customer has stated that without notifications, it is a challenge for them to quickly locate and identify failed payments when reconciling their bank account at the end of the month.

Requesting Customer Endeavor Schools 95003907
  • Attach files
  • Admin
    Mari Triphahn
    Reply
    |
    Sep 14, 2023

    Reassigned to Procare Desktop team for review