Ability to customize recurring payment digital request wording

When the recurring payment digital form is sent out, it says to reach out if they received the message in error or didn't request a change, but it isn't clear who to reach out to. Customer would like the option to add their school email address or phone number, or at least change the messaging to reach out to the school directly and not this email address/phone number. Testing was done, and if you reply to that email address or text, you don't receive any reply in return, and we're not sure where that reply would be going to.