I believe it would be very helpful to explore creating a way for centers to self serve on email changes for TE, this may be impossible for now with current BAM limitations but I would like this to be kept in mind as we upgrade internal systems as something that may be helpful for both our clients in terms of being able to manage contact emails themselves and reducing the time TE support spends assisting with this
Product Area | Payments |
Are customers at risk of leaving Procare without this item? | No |
Are customers going to competitors for this item? | No |
How does this impact the customer's business?
Will allow centers to more quickly make changes to who does/doesn't have access and create better customer experience through more control and faster TE response times due to reducing resources dedicated to email changes |