Procare Solutions Internal Ideas Portal
When ACH refunds are initiated, the descriptor on the customer merchant statement comes through as "AC-PPD-Credit On Us" which is a odd and somewhat confusing descriptor and we would like this changed to "ACH Refunds" as this will be far more clear to centers and reduce number of calls TE support takes.
| Product Area | Payments |
| Are customers at risk of leaving Procare without this item? | No |
| Are customers going to competitors for this item? | No |
|
How does this impact the customer's business?
Makes going over books more confusing and leads to more time spent on the phone with procare/te support |
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| Requesting Customer | 98158065 |
