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Procare Solutions Internal Ideas Portal
Workspace Tuition Express
Created by Bennett Wright
Created on Feb 19, 2024

As a SCW user, I would like to make multiple ACH/Check refunds for the same amount in the same batch.

Cadence is struggling with duplicate transaction prevention logic in TE when it comes to making ACH/Check refunds. For example, they needed to submit multiple refunds for the same amount to the same account in the same batch window and received an error.

Product Area Payments
Are customers at risk of leaving Procare without this item? No
Are customers going to competitors for this item? No
How does this impact the customer's business?

Need to wait 12 hours in between batches to process refunds of the same amount to the same account.

Requesting Customer Cadence
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