Cadence is struggling with duplicate transaction prevention logic in TE when it comes to making ACH/Check refunds. For example, they needed to submit multiple refunds for the same amount to the same account in the same batch window and received an error.
Product Area | Payments |
Are customers at risk of leaving Procare without this item? | No |
Are customers going to competitors for this item? | No |
How does this impact the customer's business?
Need to wait 12 hours in between batches to process refunds of the same amount to the same account. |
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Requesting Customer | Cadence |