Refunds Overview

OL sites inquire why they can only refund payments made in the OL software going back 90 days. These types of questions usually arise when trying to refund a registration payment. When a fee cannot be refunded, we advise the client to write them a check; this has been common practice industry-wide. However, the trend looks to be changing, with centers taking more electronic payments. Offering more robust refund capabilities will greatly enhance our products.

The first suggestion is that centers be able to refund for the past 90 days. Six months/180 days is typical if a center runs from semester to semester; however, some centers run yearly, so refunding up to one year can be something we should explore for both card and ACH transactions.

The second suggestion is to align all our software platforms with the same refund capability.

• Desktop- Can refund card up to 180 days but cannot refund ACH

  • Allows for partial or full refund

• OL- Can refund both Card and ACH for 90 days

  • Full refund only

• SCW – Can refund Card up to 180 days and ACH up to 90 days

  • Allows Full or Partial Refund

The third suggestion is to allow ACH refunds for Desktop