Ideas

When searching for Procare and clicking the "login" link from Google, users are redirected to a Primrose-specific login URL. This appears to be a sitelink issue where Google is displaying an unintended URL in search results. To address potential u...

Schools want a Chat for Tuition Express - have hard time getting through on the phone, and poor email response time.

Add a checkbox/warning when a staff tries to remove a sibling, informing them that all transactions will be removed from the sibling that is removed.

In Support, we have received over 150 calls since 2024 regarding KinderSystems sync errors, where the customer cannot tell what is causing the transmission or matching error. They are presented with a generic "Error" with no way to validate what t...

The password reset email currently instructs users to "please contact us [the Procare Solutions team]" if they did not initiate the reset request. However, there is no meaningful action customer-facing teams can take in these cases beyond informin...

11/19/25 BAM55204805 - Requested face ID for the app login

11/19/25 BAM 99701030 - Customer would like to be able to upload internal training videos that his staff can access in their accounts (they are an assisted living center and would like for staff to be able to watch medicaid trainings thru Procare,...

11/18/25 BAM 84659484 - Customer would like to create mailing labels, they send out birthday cards to students

11/18/25 BAM 26962888 - Center in PA requested for Milestones to be updated, the Pennsylvania state standards were updated in 2024

BAM 80131389 - Customer would like the fields on the bulk upload spreadsheet to reflect the default fields that are in student profiles in Procare so that all the information that is in Procare by default will be able to be uploaded in bulk