The gender identity field is limited as only "Male, Female, or Unassigned" can be selected at the time of registration. Some current clients and potential ones have expressed the need for the ability to list additional gender identities.

Credit Card Option Display We’ve noticed that even if the credit card option is unchecked by the center, the associated verbiage still displays for families. Ideally, if an option is disabled on our end, families should not see any mention of it i...

"Recurring Payment Method" Language Families who are submitting a one-time payment for our waitlist find the default verbiage of “recurring payment method” confusing. Since these charges are not set up as recurring, the wording often causes famili...

Hi.My daycare is in the state of Virginia and I had a violation this week because the incidents report don't contain all the information that licensing requires. so I wanted to see if there is a way to add that information.But I totally undestand ...

Just called for tech help. Wait time is 79 minutes. Unacceptable for the amount of money I pay each month to ProCare. Please implement a call-back service to your customers.

it would be nice to have a better layout of the email and text message functions. for the email platfom there is alot going on and it would be better to choose by maybe the department or a type of filter similar to like how the filter feature is i...

Thank you for your quick response and for clarifying how the POS Transactions currently pull payer information. I understand now that the processor only reflects the payer’s name, and that reconciliation relies on matching parents to their child’s...

Celebree is requesting that the Future FTE Count-Excel report to forecast for a full 12 months instead of only 9 months. They need this for projection reporting.

My work-issued computer is a MacBook Air with the M2 chip. I have the most updated Parallels software (subscription) running Windows 11. I am unable to download and use the Procare Desktop software, which I need access to for work, as it's running...

I just spent one hour and 44 minutes to get the following solution: "wait until tomorrow and then the problem will be fixed." I waited 70 minutes in your queue and then another 34 for Ulugbek Samadov to supply the above. I called because parents a...