Integration with Tuition express has been riddled with issues from fathom charges to no charges on accounts as well as charging the non-preferred card on file. When customer support is contacted the hold time is 1-2 hours. Totally unacceptable. Se...

Where is the info for 2025.16.1? Procare is terrible at letting customers know when an update is going to happen. Since switching to your cloud, we have had nothing but issues. Awful experience.

We use to receive emails from the declined auto charges however, that has been changed, and we no longer do. This feature was super helpful to see which families we needed to focus on regarding declined payments. We currently have over 250 familie...

Invoices sent out should automatically be added to the customer log and make the user responsible for turning it off if they don't want the option. The box is small and not a very visible reminder when your in the middle of billing.

Why has there been so many issues with billing and tuition express lately? We've been using this for a few years and just recently it's been awful.

Please add multi-factor authentication to the app and online version. We hold a lot of data and family information in these platforms and it seems irresponsible that you all would not have this.

Client would need TE BAR to populate daily and be sent to SFTP file folder of their choice

Currently, when a user selects TE POS on a TEID configured for ACH only, the system throws a 1005 error but still proceeds to open a blank HPP (Hosted Payment Page). This behavior can cause confusion for users and create unnecessary troubleshootin...

A longstanding complaint is that student portfolios do not actually include the dates for individual Observations. The date range for portfolios is not sufficient in the customer's opinion to provide the information they want to show parents. Cust...