Customer has been editing pre-discount field when batch posting tuition and expecting it to alter the amount owed for that cycle. It was determined that the field was just intended to show any pending discounts, and was not meant to add or alter a...

Family financial ledgers only update ACH payments within a 10 day window. If a user disputes a payment with their bank after that 10 day window, no reconciliation is done with SCW and displayed on the financial statement

Unable to easily see families only with siblings, It is common that discounts are giving to siblings or children that are in the same family. Create a report that shows the siblings easily so you can see the siblings in the system and what discoun...

On behalf of Cadence Education, they are requesting that the mobile InSite Parent App be usable despite parents opting out of Media Access Permissions. Currently if media access permissions are not accepted then the app is fully unusable on Androi...

Currently the ability to schedule reports exists, but we would like the functionality to schedule reports on a daily or monthly recurrence. For example, if I want an aging report to run on the last day of the month (Feb 28) I would have to setup a...

I was guessing my username and password for a test account and I was able to get into another company's test account. Our general password is too common and we'd like to make sure that everyone changes their password as soon as we reset it.

On the final registration page, if parents use the edit icon next to guardian or contact information before checkout, fields that should be hidden will suddenly appear. The fields are hidden correctly on the main registration page. Hidden fields a...

It is possible to have a selection to run for families with balances only? Currently displays families with a zero balance, and the number of lines is becoming an issue.

Within the Search Criteria under Payments-Outstanding, there is the option to filter by Auto Pay status. It works well for all clients except for PAD customers. This area of the software is not recognizing families who have 'Checking Account (PAD)...

Sometimes the data gets imported incorrectly and/or the parents just want to switch. Parent #2 needs to be the Primary, etc... It would be really nice if there was a button to switch the parents.