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Desktop User Suggestions

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Automate the receipt process so it gets emailed directly to families when payment posts.

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Guest 3 months ago in Desktop User Suggestions 0

[bug] not able to save video for iPhone user

there’s used to be a share/save button prior to opening photos/vidoes media. It’s disappearing now, so I have to click photos and then click the share button to save images. However there’s no such button for video, I can’t share and save them. (S...
Guest 3 months ago in Desktop User Suggestions 0

Please remove the cards we do not accept from myprocare.com

We do not accept American Express or Discover. Showing these as an option creates confusion and frustration for our families
Guest 3 months ago in Desktop User Suggestions 0

Network Door Controller

We have experienced multiple failures with the Network Door Controller resulting in unacceptable user experience for enrolled families. Attempts to resolve have been unsuccessful, with Support indicating a need to purchase a new unit each time. I ...
Guest 3 months ago in Desktop User Suggestions 0

Develop an audit trail for changes made to the billing box.

On occasion my billing box has been changed to allow parents to pay a different amount than what is supposed to be charge. I would like to know who changed it. I am aware of the ability to grant and deny access to the billing box.
Guest 6 months ago in Desktop User Suggestions 0

Making it easier for families is very important, so we suggest that parents are able to only have to access ONE platform (app preferably).

Families are confused about needing to register for the app and the myProcare separately. It would be extremely helpful if families only had to access the app to do everything they need (enter emergency contacts, pay tuition, etc.).
Guest 3 months ago in Desktop User Suggestions 0

Saved email template for customer statement (in desktop)

Our facility does weekly billing for tuition. After posting to the family ledgers, I send a customer statement to the parents to notify/remind them of the balance that will be charged at the end of the week. In the pop-up box, there is an option f...
Guest 3 months ago in Desktop User Suggestions 0

more batch uploads and importing of information

Right now I'm trying to add a 10% discount to many families billing box which the system will not allow me to do as a batch - I can only add a dollar amount. So now I need to either go in to each families billing box and adjust the line or come up...
Guest 4 months ago in Desktop User Suggestions 0

Profile pictures

Please make desktop and online photos transfer to the app. As well as the primary and secondary pickup phone numbers. This would be super helpful when using the app to identify parents faces and grabbing the app for emergencies.
Guest 4 months ago in Desktop User Suggestions 0

Merge allergies from Procare Desktop to Engagement App

Have the option to migrate allergies from Procare Desktop to Engagement App
Guest 7 months ago in Desktop User Suggestions 0