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Workspace Procare Desktop
Categories External
Created by Shannon Nowak
Created on Nov 3, 2025

RELATED IDEAS

TE POS on ACH Only Centers opens HPP

Currently, when a user selects TE POS on a TEID configured for ACH only, the system throws a 1005 error but still proceeds to open a blank HPP (Hosted Payment Page). This behavior can cause confusion for users and create unnecessary troubleshooting steps.

Proposed Enhancement:
Instead of displaying a generic 1005 error and opening an empty HPP page, the system should:

  • Present a clear, user-friendly error message indicating that the selected TEID only supports ACH transactions and cannot process POS payments.

  • Prevent the HPP from opening when the TEID is ACH-only.

Impact:
This change would improve user experience, reduce confusion, and limit unnecessary support contacts related to unclear 1005 error behavior in POS.

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Product Area Payments
Are customers at risk of leaving Procare without this item? No
Are customers going to competitors for this item? No
How does this impact the customer's business?

Clearer messaging and a more defined user path is required to make this operation more user-friendly.
Requesting Customer n/a
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