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Status Needs More Information
Workspace Online Ideas Workspace
Categories OL - Billing & Accounting
Created by Brian Bistline
Created on May 23, 2025

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Update decline error message in Online for ACH failures due to not being able to connect to TE

Please update the decline error message in Online for ACH failures that occur when the system is unable to connect to Tuition Express (TE).


The current message should be revised to clearly indicate that the failure is due to a connection issue with TE, to help users better understand the reason for the decline.


EX. "Failed Transmission to TE"

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    Samantha Yacobucci
    Jun 13, 2025

    @Samantha Yacobucci @Patience Kanda - will get be able to support this with the new vNext update?

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