Procare Solutions Internal Ideas Portal
On the POS Transactions page of TE.com it will show transactions labelled as "Invalid" in addition to declines when the View Declines box is checked. However, these invalid transactions don't show on the ACH Returns/Credit Card Declines or any other TE report. Multiple customers have called into support (most notably Kids-R-Kids) asking for this since access to viewing these invalid transactions will be lost with the TE.com EOL.
| Product Area | Payments |
| Are customers at risk of leaving Procare without this item? | No |
| Are customers going to competitors for this item? | No |
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How does this impact the customer's business?
The ability to view these invalid transactions will be lost with the TE.com EOL. |
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| Requesting Customer | BAM 14877390 |
