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Update Password Reset Email Wording

The password reset email currently instructs users to "reach out to the team" if they did not initiate the reset request. However, there is no meaningful action customer-facing teams can take in these cases beyond informing the client that anyone ...
Tessa Robinson 26 days ago in Online Ideas Workspace / OL - Notifications / Other 0 Future consideration

Online KinderSystems Integration Error Surfacing in the UI

In Support, we have received over 150 calls since 2024 regarding KinderSystems sync errors, where the customer cannot tell what is causing the transmission or matching error. They are presented with a generic "Error" with no way to validate what t...
Shannon Nowak about 2 months ago in Online Ideas Workspace / Other 0

Allow html feature across the platform for more integrations and customizations

- Messaging: html feature only available with newsletters, not in messaging, wants messaging to have an html editor too - Documents: can only upload pdf, wants those more customizable and wants to add spots for a signature and see on his end what ...
Kelly Kohlhagen 6 days ago in Online Ideas Workspace / Other 0

Integration with camera system such as WatchMeGrow

Multiple Enterprise Customers use WatchMeGrow or PB&J.Allowing for easy access to the camera system through Engagement would be a huge benefit.
Beth Carlin about 2 months ago in Online Ideas Workspace / Other 0

deactivate mobile functionality when trial expires

When free trials of Online expire the mobile app continues to function as normal (including SISO, parent communications, calendar, etc) meaning these free trial customers are able to continue to use basic functionality indefinitely for free. Examp...
Courtney Iversen 8 months ago in Online Ideas Workspace / Other 0

Integration with Kidkare by Minute menu

Customers are asking for an integration with Kidkare by Minute Menu for tracking meal plans. Service providers are looking for a more robust option than the meal planning functionality present within OL.
Jesse Hartman 3 months ago in Online Ideas Workspace / OL - Meal Plans / Other 0

Request Test Students Better Represent Diverse Population We Serve

I would love to see the Test Students we have in the Online program (Julia, Mark & Sarah Test) better represent the diverse population we serve.
Debbie Scarlett Foster about 1 year ago in Online Ideas Workspace / Other 0 Future consideration

Ability to have Volunteers or Visitors Sign in and Out

There have been many scenarios over time where a center needs to have someone enter their facility and track the sign in and out. The current workarounds we provide is creating a child called volunteer and have the people listed as parents, or cre...
Sirah Brautigam 7 months ago in Online Ideas Workspace / OL - Staff Check In & Timecard / Other 1 Future consideration

Increased Password Security

Procare Online could benefit from having greater security during onboarding. Currently, when implementations creates accounts, we need to set customers up with a password and there is no requirement for customers to change it. It would be ideal of...
Kelly Kohlhagen 9 months ago in Online Ideas Workspace / Other 0 Future consideration

Procare Online: Add Password lockout logic

Procare Online does not currently have lockout logic when a customer repeatedly enters the incorrect password. It would be beneficial if it at least matched the lockout logic of Desktop.
Beth Carlin about 1 month ago in Online Ideas Workspace / Other 0 Future consideration