Ideas

When searching for Procare and clicking the "login" link from Google, users are redirected to a Primrose-specific login URL. This appears to be a sitelink issue where Google is displaying an unintended URL in search results. To address potential u...

Now that PPD has been available for more than a year, customers are starting to cancel. Currently there is no link between the churn cases and the LMS, so the Professional Development team isn't notified when customers churn/cancel and those custo...

In Support, we have received over 150 calls since 2024 regarding KinderSystems sync errors, where the customer cannot tell what is causing the transmission or matching error. They are presented with a generic "Error" with no way to validate what t...

The password reset email currently instructs users to "please contact us [the Procare Solutions team]" if they did not initiate the reset request. However, there is no meaningful action customer-facing teams can take in these cases beyond informin...

Schools want a Chat for Tuition Express - have hard time getting through on the phone, and poor email response time.

Add a checkbox/warning when a staff tries to remove a sibling, informing them that all transactions will be removed from the sibling that is removed.

I was working on getting a new client and lost the deal because their only reason to switch would be if we had enough/more qualifying PPD courses for their state in Spanish. The majority of her staff speaks Spanish. They are located in Minnesota h...

Customer would like to send specific training to specific staff.As in X Admin knows that Y staff needs to work on time management, so they only want to send Y staff that training, and not all staff

11/19/25 BAM55204805 - Requested face ID for the app login

11/19/25 BAM 99701030 - Customer would like to be able to upload internal training videos that his staff can access in their accounts (they are an assisted living center and would like for staff to be able to watch medicaid trainings thru Procare,...